{"id":448,"date":"2026-09-17T11:35:39","date_gmt":"2026-09-17T11:35:39","guid":{"rendered":"https:\/\/collection-99.com\/?page_id=448"},"modified":"2026-09-17T11:52:07","modified_gmt":"2026-09-17T11:52:07","slug":"faq-questions-frequentes","status":"publish","type":"page","link":"https:\/\/collection-99.com\/index.php\/faq-questions-frequentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Quels sont les modes de livraison propos\u00e9s ?<\/summary>\n<p class=\"wp-block-paragraph\">Nous proposons actuellement plusieurs modes de livraison en Belgique :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mondial Relay \u2013 Point Relais \/ Locker : 4,49 \u20ac<\/strong><\/li>\n\n\n\n<li><strong>bpost \u2013 livraison \u00e0 domicile : 7,49 \u20ac<\/strong><\/li>\n\n\n\n<li><strong>Retrait \u00e0 l\u2019institut : gratuit<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>\u00c0 partir de quel montant la livraison est-elle offerte ?<\/summary>\n<p class=\"wp-block-paragraph\">La livraison est offerte d\u00e8s\u00a0<strong>75 \u20ac d\u2019achat<\/strong>, en Belgique.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Quels sont les d\u00e9lais de pr\u00e9paration et d&rsquo;exp\u00e9dition ?<\/summary>\n<p class=\"wp-block-paragraph\">Votre commande est g\u00e9n\u00e9ralement pr\u00e9par\u00e9e et exp\u00e9di\u00e9e dans un d\u00e9lai de&nbsp;<strong>24 \u00e0 48 heures ouvr\u00e9es<\/strong>.<br>Nous ferons de notre maximum pour pr\u00e9parer et exp\u00e9dier votre commande le plus rapidement possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les d\u00e9lais de livraison d\u00e9pendent ensuite du transporteur choisi.<\/p>\n<\/details>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Comment fonctionne le retrait \u00e0 l&rsquo;institut ?<\/summary>\n<p class=\"wp-block-paragraph\">Si vous choisissez le retrait \u00e0 l\u2019institut lors de votre commande, nous vous contacterons apr\u00e8s r\u00e9ception de celle-ci afin de convenir ensemble d\u2019un&nbsp;<strong>cr\u00e9neau de retrait<\/strong>.<\/p>\n<\/details>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Puis-je retourner ma commande ?<\/summary>\n<p class=\"wp-block-paragraph\"><span style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal; font-family: var(--wp--preset--font-family--body); font-size: var(--wp--preset--font-size--medium);\">Oui. Vous disposez d\u2019un d\u00e9lai l\u00e9gal de&nbsp;<\/span><strong style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal; font-family: var(--wp--preset--font-family--body); font-size: var(--wp--preset--font-size--medium);\">14 jours<\/strong><span style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal; font-family: var(--wp--preset--font-family--body); font-size: var(--wp--preset--font-size--medium);\">&nbsp;pour exercer votre droit de r\u00e9tractation, sous r\u00e9serve des conditions indiqu\u00e9es dans notre politique de retours et de remboursement.<\/span><\/p>\n<\/details>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Comment contacter Collection 99 ?<\/summary>\n<p class=\"wp-block-paragraph\"><span style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal; font-family: var(--wp--preset--font-family--body); font-size: var(--wp--preset--font-size--medium);\">Pour toute question, vous pouvez nous contacter via notre&nbsp;<\/span><strong style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal; font-family: var(--wp--preset--font-family--body); font-size: var(--wp--preset--font-size--medium);\">page Contact<\/strong><span style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); white-space: normal; font-family: var(--wp--preset--font-family--body); font-size: var(--wp--preset--font-size--medium);\">&nbsp;ou \u00e0 l\u2019adresse e-mail : Contact@collection-99.com<\/span><\/p>\n<\/details>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-448","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Collection 99<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/collection-99.com\/index.php\/faq-questions-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Collection 99\" \/>\n<meta property=\"og:url\" content=\"https:\/\/collection-99.com\/index.php\/faq-questions-frequentes\/\" \/>\n<meta property=\"og:site_name\" content=\"Collection 99\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-17T11:52:07+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/collection-99.com\\\/index.php\\\/faq-questions-frequentes\\\/\",\"url\":\"https:\\\/\\\/collection-99.com\\\/index.php\\\/faq-questions-frequentes\\\/\",\"name\":\"FAQ - Collection 99\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/collection-99.com\\\/#website\"},\"datePublished\":\"2026-09-17T11:35:39+00:00\",\"dateModified\":\"2026-09-17T11:52:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/collection-99.com\\\/index.php\\\/faq-questions-frequentes\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/collection-99.com\\\/index.php\\\/faq-questions-frequentes\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/collection-99.com\\\/index.php\\\/faq-questions-frequentes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/collection-99.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/collection-99.com\\\/#website\",\"url\":\"https:\\\/\\\/collection-99.com\\\/\",\"name\":\"Collection 99\",\"description\":\"Bijoux &amp; 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